Privacy Policy
At Connect Mortgage Services, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, submit enquiries, complete forms, or use our mortgage and financial services.
By using our website, you agree to the terms outlined in this policy.
Who We Are
Connect Mortgage Services provides mortgage advice and related financial services, including but not limited to:
- Residential Mortgages
- Remortgages
- Equity Release
- Buy-to-Let Mortgages
- Protection Insurance Services
- Related Financial Advice Services
If you have any questions regarding this policy or your personal data, please contact us directly through our website contact page.
Information We Collect
Depending on how you interact with our website and services, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Home address
- Date of birth
Financial Information
- Income details
- Employment information
- Existing mortgage details
- Credit commitments
- Property details
- Financial circumstances relevant to your application
Health Information (Where Applicable)
For certain protection insurance applications, we may request health-related information through secure questionnaires.
This may include:
- Medical conditions
- Medication details
- Lifestyle factors relevant to insurance underwriting
This information is only collected where necessary and with your explicit consent.
Website Usage Data
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Website behaviour data
This information helps us improve website performance and user experience.
How We Use Your Information
We collect and process your information to:
- Assess mortgage applications
- Assess remortgage applications
- Process equity release enquiries
- Arrange protection insurance products
- Provide financial advice services
- Respond to enquiries
- Communicate regarding your application
- Meet legal and regulatory obligations
- Improve our website and services
Website Forms & Submitted Documents
Information submitted through forms on our website may include personal, financial, and health information.
This information is used solely for the purpose of:
- Assessing your application
- Providing mortgage advice
- Arranging related insurance products
- Supporting your financial application process
Certain website forms may send your completed information directly to Connect Mortgage Services via secure email or PDF delivery.
Where applicable:
Your form submissions may not be stored on our website platform.
This is designed to reduce unnecessary data retention and improve privacy protection.
Who We May Share Your Information With
Where necessary, we may share your information with trusted third parties involved in your application process, including:
- Mortgage lenders
- Insurance providers
- Protection providers
- Solicitors
- Surveyors
- Compliance providers
- Credit reference agencies
- Regulatory bodies
- Technology providers who support our services
We only share information where necessary and appropriate.
We do not sell your personal information to third parties.
Marketing Communications
We will only send marketing communications if you have explicitly opted in to receive them.
You can unsubscribe or withdraw consent at any time.
Legal Basis for Processing Your Data
We process your personal information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Processing special category data (such as health information) with explicit consent where required
How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
This includes secure systems, restricted access, and secure communication methods.
Data Retention
We only keep your personal information for as long as necessary to:
- Provide our services
- Meet legal obligations
- Satisfy regulatory requirements
- Resolve disputes
- Maintain appropriate business records
When your data is no longer required, it will be securely deleted or destroyed.
Cookies
Our website may use cookies to improve user experience and monitor website performance.
Cookies may help us understand:
- Which pages users visit
- Website traffic patterns
- User preferences
You can disable cookies through your browser settings at any time.
Links to Other Websites
Our website may contain links to third-party websites.
Once you leave our website, we are not responsible for the privacy practices of other websites. Please review their privacy policies separately.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Object to certain processing activities
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please contact Connect Mortgage Services directly via our website contact page.
